FREQUENTLY ASKED QUESTIONS

Reservations are made directly on our website: 

https://puertovallartaairporttransfers.com/pickup/. You will be asked to fill in basic info, such as arrival date, landing time, number of passengers and destinations, besides your personal data and a deposit, or, if you prefer, a full payment. Once you follow all these steps, your reservation will be booked and you will get a confirmation via email.

About timing, reservations can be made up to 1 year in advance and at least 24-hours before your arrival.



We take deposits and cash, but it is worth mentioning that our payment system is already established and unchangeable: when you make your reservation, you need to make a 50% deposit in order to secure your booking (you also may pay the full fee if you want), and pay the rest in cash at your arrival. We accept Mexican pesos and US dollars.

Our fees can vary a lot depending on the destination, if you want a quotation you can get it on our website:

https://puertovallartaairporttransfers.com/pickup/. You only need your arrival date, number of passengers and the location you want to go to.

In the scenario of a canceled or delayed flight, you may change your date and time if you notify us before the actual date and time scheduled for the ride.

You may do this by contacting us by mail and our live chat on the website.

You have the right to make changes for free in your reservation, but we require you to let us know 12 hours in advance in order to give Puerto Vallarta Airport Transfers the opportunity to adjust the timing so we can offer you the service in the requested schedule, or as close as possible to it.

If you give shorter notice, maybe we would not be able to help you.

Yes, all our ridings are private and we do not offer any type of shared transportation or carpooling. Your safety is the most important thing for us.

You may cancel your reservation up to 3 days prior to service, but you will be charged with a 10% penalty fee. There will be no refund for cancellations that are requested less than 3 days prior to service.

For your convenience and benefit, changes in dates or adjustments in timing are free and can be made up to 12 hours before your trips.



We are a pet-friendly company, so they are always welcome! We only ask you to let us know that you are traveling with your animal companions when you make your reservation, that way we will be able to prepare everything and get ready to drive you in the most adequate vehicle, where you all get to be comfortable.

After the processes and paperwork that come with landing at the airport, proceed to walk OUTSIDE your arrival terminal.

It is very important to go all the way out, since there will be “tourist advisors”, which will try to sell you something or will try to talk you into riding with their company.

For your own convenience please do not stop anywhere between customs and the airport exit. One of Puerto Vallarta Airport Transfers representatives will be waiting for you there and will gladly greet you so you can start enjoying your vacations. He or She will have a board with your name and the Puerto Vallarta Airport Transfers logo. This person will call your transportation for you.

Please remember that WE ARE ALWAYS AT THE AIRPORT, so, in case you can’t see us, dial our phone numbers or use our live chat on the website.

No, we do not. We also carry out transfers between homes and we do any type of trip that you might require. If you need this kind of service, please notify us and we will give you our prices.

Yes, we can rent vans that are at your complete disposal by day or by hour. If you are also interested in this service, let us know and we will give you a quotation for the time you need it.

Yes, we do. To negotiate any group discount, please contact us directly to ask for a quotation, you may write directly on our chat on our website, or you also may send an email to gerencia@puertovallartaairporttransfers.com  

We may also have discounts for those who hire our services for numerous trips. In this case, the procedure is the same and we would ask you to contact us directly to come to an agreement.

Transportation Services

GET A QUOTE OF OUR TRANSPORTATION SERVICES